Refund Policy
Last updated: October 6, 2026
We want you to love what you ordered. If a Hush Wear product does not fit, feel or look the way you expected, you can return or exchange it under the conditions below.
90-Day Returns & Exchanges
You have 90 days from the delivery date to return or exchange any item purchased on this website. Some product pages mention a 30-day or 45-day money-back guarantee; in every case the longer 90-day window applies.
Returns and exchanges are free for orders shipped within the United States: we provide a prepaid return label. For international orders, return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Conditions
- Items should be returned in their original condition where possible. Because fit and comfort can only be judged by wearing the product, items that have been tried on are accepted under our fit guarantee. Items that are damaged, heavily worn, washed many times or altered may be refused or refunded only partially.
- Adhesive products (such as Invisible Lift Inserts) must be returned with the original backing and packaging.
- Free gifts included with your order do not need to be returned.
- Gift cards and final-sale items (clearly marked as such at the time of purchase) cannot be returned.
Exchanges
Need a different size or color? Contact us and we will arrange an exchange right away. If the size you need is out of stock, we will offer a refund or store credit instead.
How to Start a Return
- Email support@gethushwear.com or use the contact form on this website, with your order number and the item(s) you wish to return or exchange.
- We will reply within 1 business day with return instructions and, for US orders, a prepaid label.
- Ship the item back within 14 days of receiving the instructions.
Refunds
Once we receive and inspect your return, we will confirm by email and issue the refund to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement. Original shipping costs, when any were charged, are non-refundable unless the return is due to our error.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with a photo of the item and the packaging. We will send a replacement at no cost or issue a full refund, whichever you prefer.
Lost or Undelivered Packages
If the tracking shows your package as delivered but you have not received it, please check with neighbors, building management and your local carrier first, then contact us within 7 days. If the carrier confirms the package was lost, we will reship your order or refund it.
VIP Membership
VIP Membership fees are billed monthly and are non-refundable once a billing cycle has begun. You may cancel at any time to stop future charges; cancellations requested at least 3 business days before the next billing date take effect for that date, otherwise they take effect at the end of the following cycle. See the VIP Club page for details on how to cancel.
Chargebacks
If you have a problem with an order, please contact us first: we resolve almost every issue within a day. Chargebacks filed without first contacting us may be disputed with the transaction and delivery records.
Contact
Hush Wear
Email: support@gethushwear.com
30 N Gould St Ste N, Sheridan, WY 82801